Behind the scenes
We are dedicated in building a world-class support team that assist our customers when needed. Customers all around the world use our products for challenging concerts and live projects, permanent architainment installations and projects in extreme outdoor environments. When in need of assistance or recommendations, we are always glad to help.
Our CRMX products have been used in thousands of installations worldwide. In all these installations, there was not a single one that could not be successfully completed by our customers with, in some cases, the help of our dedicated support team.
We have learned that the most common questions relates to what products to use for a certain installation, how to set up the best system configuration and what kind of antennas are best suited for a specific situation. On How to be wireless, you will find answers to the most frequently asked questions.
Our wireless lighting controls are the most reliable products in the lighting industry. This reliability comes from developing products with feature sets that assure successful operation even in worst case environments. Reliability also comes from a design that withstand daily wear and tear in harsh environments. Finally, reliability comes from our manufacturing and testing process that makes sure that the products we ship always fulfill the toughest demands.
For this reason, all our products are manufactured and tested locally in Sweden in compliance with the latest applicable quality and environmental standards. Each and every one of our products are tested by LumenRadio staff before shipping and all products proudly carry the "Made in Sweden" mark.
We ship all our products with pride, knowing that some of our customers are new to wireless. That is why we have included a "quick start guide" with every product. The guide provides an overview of how to link and unlink your products together, how to place the antenna, how to change modes (transmitter or receiver) and much more.
We believe in pleasantly surprising our customers with new innovations and ground-breaking technology. With the release of twenty new products over the last three years, winning numerous awards for innovation and business excellence, we believe we have made our point.
We have also made it clear that we are expanding into additional areas of lighting. You can expect new products for new applications in the future, as well as updates with new functionality for existing products. For us, continuous improvement is the status quo. If you are a newcomer to our wireless technology or an old devotee, you are equally welcome to enjoy the technology our team have developed with passion, love and fanatical attention to perfection.